United States
India
12 September 2024
We are seeking a Digital Product Executive to assist in supporting our client's digital channels, within banking and financial services industry.
Mandatory Skill(s)
- Degree/Diploma in Information Technology, Finance, Business, or any related field;
- Has 1-2 years of experience in managing digital channel services, with a demonstrated ability to oversee operational processes and ensure seamless service delivery;
- Good understanding of incident response handling, including the ability to identify, escalate, and manage incidents in a timely and efficient manner;
- Proven experience in liaising with stakeholders and cross-functional teams, ensuring clear communication, collaboration, and alignment across departments.
- Exceptional attention to detail, enabling accurate tracking, reporting, and resolution of issues;
- Strong interpersonal and communication skills, facilitating effective interactions with stakeholders.
Desirable Skill(s)
- Experience in working at banking/insurance/financial sector.
Responsibilities
- Provide investigation support by tracking and monitoring customer issues escalated from front-line teams;
- Ensure timely resolution of reported issues, escalating and communicating any critical matters to stakeholders as needed;
- Collaborate closely with front-office and technology teams to provide detailed customer issue information, assisting in timely investigation, impact assessment, resolution, and root cause analysis;
- Initiate periodic meetings with technology and product partners to review and follow up on all open production tickets related to digital channel services;
- Work with cross-functional technology and product teams to accelerate the resolution of complex issues;
- Partner with journey owners to address and resolve identified gaps in the customer journey.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Xuan Yi Lim at xuanyi.lim@sciente.com quoting the job title.
