11 July 2024
We seek a proficient Application Support Analyst with good experience in offering technical support and aid for our clients' tailored software applications.
Mandatory Skill(s)
- Diploma/ Degree in Computer Science, Business Information Technology, or related disciplines;
- At least 3+ years of working experience in Application Support;
- Hands-on experience working on SQL, Linux/ Unix;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Experience in supporting Microsoft application framework;
- Excellent communication and stakeholder management skills;
- Good critical thinking and analytical skills.
Desirable Skill(s)
- Exposure to CRM systems, and digital signage/inventory systems.
Responsibilities
- Handle IT Incidents, Requests, and Escalation processes and troubleshoot and resolve system application problems;
- Provide technical expertise in analyzing and providing the best solution on complex technical issues in a timely and efficient;
- Engage with various teams on resolution and maintain effective communication between stakeholders;
- Manage vendor performance through service level management;
- Enhance existing support process to maintain/improve service level and quality;
- Support audit and compliance-related activities.
If you are interested in this role, click on the “Apply to this job” button below or you could also write in with your CV to Juhi Dwivedi at juhi.d@sciente.com quoting the job title.